Water Heater Repair and Replacement

Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowners’ association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, is installed on a roof, hanging tank-based, or combination home heating/domestic hot water unit; or is not installed according to manufacturer specifications. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater that has experienced an operational failure, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I; unusual circumstances, including pandemics, hostilities and work slowdowns, acts of God, including natural disasters and extreme weather; loss from unauthorized access or use of any system or any destruction or deletion of data or software; excluded damages, including any damages necessary to reasonably access the repair area; correction of or reimbursement for, any repairs made by you or anyone you hire; repairs or replacements when no operational failure has occurred; replacement, correction, upgrade or move in order to meet any code, law, regulation, ordinance or utility directive; any sections or parts not installed according to code, law, regulation, ordinance or manufacturer’s specifications or that are damaged due to external factors; repair or replacement for any system covered by a manufacturer’s warranty, service contract or insurance policy or involved in a manufacturer’s recall or class action; costs to modify the space if the replacement unit does not fit; remediating or notifying you about mold or other hazardous materials; shared sections that provide service to multiple properties or secondary buildings; any section that is shared with a third party or is covered by a homeowners’, condominium, or like association; and repair or replacement of any sections or parts that are not stated to be covered in the Terms and Conditions. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts 30 days after your enrollment is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call immediately.
Cancellation: Cancel any time by calling SLWA. You will not be charged during the review period (if applicable). If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.