Many homeowners do not realize that they are responsible for the sewer pipes that run from their home to the main connection (which is most often in the street). Unfortunately, these lines can fail due to age, tree roots, ground settling or other problems, and the repairs can total thousands of dollars. Additionally, you will not be able to use your plumbing until the line is repaired, resulting in further headaches and inconvenience.
Our sewer line protection covers both your wallet and your schedule. We cover the cost of repairs up to $4,000 plus an additional $4,000 if public street repair is necessary. Furthermore, the repairs will be completed by a contractor we know and trust.
Please note – some cities have special coverage situations. To verify your areas coverage caps, please return to the Homepage and click on 'View Terms & Conditions' and proceed to follow the instructions.
One of our customers, Marsha, recently came home after work, went to the basement to start some laundry and discovered that water was coming through the drain in the floor. Marsha describes the experience of working with SLW to repair her sewer line.
I immediately thought of calling a local contractor I normally use for plumbing problems around the house. When I talked to the contractor that same night he couldn’t give me an estimate of how long it would take to fix and how much it was going to cost since they would first have to talk to a manager to determine whether they had to dig and then provide an estimate for the repair.
I decided to get back to the contractor since I needed to think about what I would do. That same night after talking to the contractor I remembered I had the sewer warranty from SLW, and good thing I did. I called SLW customer service the next morning and explained the problem and asked them if the warranty covered the type of repair I needed. I was pleasantly relieved to hear that SLW did cover the sewer repair, this included digging up outside and clearing roots that caused a back up to my sewer. Scheduling the appointment with customer service was easy and they coordinated all the necessary steps to have a contractor work at my house right away. Since I wasn’t home much of the time, the repair work progressed nicely while I was at work.
I noticed the SLW contractor did not delay and I was impressed with how clean he worked. The day the work was completed I drove up to the side of my house where I could get a good look at the area where he had dug up and was happy to see how neat everything looked. I was very pleased with the attention to detail and quality of the work. The contractor was professional and took care of the repair without me being too much involved.
Initially I did not know how much the sewer repair was going to cost or how long it would take but upon hearing that digging was required it could have been very expensive for me. This happened when I least expected it and thankfully I had the warranty to help me cover the expense. I was definitely not prepared to pay for the sewer repair. I was so happy about the work done that for the next three days I was talking about it at work with my coworkers. I urged them to consider having this convenient service because you never know when these types of repairs will come about. It happened to me! It was definitely convenient for me to have the warranty and think it can benefit others.